Refund policy

For unworn/unused merchandise with tags intact and accompanied with a receipt bought IN STORE or ONLINE may be eligible to be returned or exchanged.

ONLINE ORDERS:

• SHIPPED ORDERS are eligible for a REFUND within 7 days of delivery date to the original payment method. Any orders returned between 7-14 days after delivery date are eligible for STORE CREDIT ONLY. All shipped orders must be shipped back to our headquarters location. To start a return, click here. Once your return has been accepted within the first 7 days from the delivery day, you then have 2 days to ship out the package for a refund. If your return was accepted and you received a return label between 7-14 days after delivery date, you will have 2 days to ship back the package for store credit. There will be a return shipping label fee deducted from your refund or store credit. If you have already been approved for a return request and decide later to return other items in your order and request another return  on the same order, an additional $8.99 will be deducted from your refund or store credit. If a shipped order is returned to one of our stores, it is eligible only for store credit. If an item is shipped back and does not meet our return requirements, it will be returned to the customer at the customer's expense or up to a 40% restocking fee.

• EXCHANGES: If you would like to exchange an item, please follow the return process above. Then place a new order for the item you would like in exchange. If you need to apply a prior discount, please email us at info@shopvirginiajames.com.

• SALE/DISCOUNTED items are considered FINAL SALE if the discount is greater than 20%.

• NON RETURNABLE ITEMS are artwork + intimate apparel + consignment items + perishable items + seasonal/holiday items within 21 days of the holiday.